防止错误（Pokayoke）
物流行业有许多依赖人力资源的工作，而被工人引起的错误发生的机会也很高。例如，由于选择错误并选择错误的目的地而导致的货物不正确，只是一些示例。这些错误导致投诉，浪费时间和金钱如果发生。Pokayoke防止错误是重要的。本节描述了导致错误发生以及如何进行改进的原因。
错误的原因
通常，错误的原因在于人。例如，人为错误是一个典型的例子，例如当产品A和B错误时，因为它们看起来相似或遗漏了一个长产品编号的一位数字。这些可能是小错误，但它们可以加起来以在运营和运输工作中造成严重的问题。另外，它们可能会对与客户的信任关系产生负面影响，并冒着对公司管理造成巨大损失的风险。工人应始终谨慎工作，以避免在依赖人力资源的物流工作人员上犯错误。
Examples of Typical Mistakes Due to Misidentification
| 差异太小，易于错误 | 产品看起来相似 |
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| 这两个产品编号看起来相同，但一个数字不同，因此有犯错的风险。特别是，看起来数字0（零）和看起来像数字1（一个）的字母O易于错误。 | 除非提前给出指令，否则外观相似的产品看起来相同。特别是对于没有经验的运营商，这些产品很容易混淆。 |
其他人类错误
The mistakes above are typical, and there are other reasons unique to humans that cause simple mistakes.
- 简单的内存失效
- 由于信息太多而导致的疏忽和错误
- 疏忽不脱颖而出的错误
- 疏忽了不经常发生的错误
- 通过首先和最后一个信息混合而遭受错误和监督
- Mistakes and oversights caused by assumptions due to experience
This is not an exhaustive list of reasons that human errors occur. These mistakes are due to the characteristics of the human brain, and it is impossible to reduce them to zero when people are performing work.
Eliminating Mistakes
当人脑发展时，功能开始发展以仅选择最适合生存的信息。人脑的这种功能是导致简单错误的原因，例如遗漏和误解。人的大脑很容易错过细节，因此无论进行仔细检查和产品检查，都会出现错误。了解人类的这种认知功能是防止错误的第一步。
人类虚弱的工作的具体示例
每天都会进行大量的运输和检查工作，具体取决于物流中心或送货中心的规模。如果这项工作取决于人们的眼睛，那么错误就会发生。这是因为人类的认知功能不适合机械地执行这种详细的工作。发生错误的错误，例如在接收到错误的货架上存放商品或在选拔清单中犯错误并发送错误的货物，因为人类被迫执行不适合他们的工作。强行执行此类工作也导致效率下降。
- The human brain is weak at:
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- 保持回忆
- 识别小差异
- Identifying things that do not stand out
- 一次处理大量信息
- Identifying things that occur at a low frequency
Careless Mistakes
减少人为错误
There are many methods available to reduce human error. Examples of these methods include taking notes, emphasizing important parts of a picking list with bold text, changing the placement of shelves so that the wrong goods are not picked, having multiple people check for errors a number of times, and reducing excess information. However, it is difficult to completely prevent mistakes even with these methods.
从人的眼睛到机器的眼睛
To prevent human error, mechanization to perform the work by adhering to a program is most effective. One characteristic of machines is that they can perform work accurately that is difficult for humans, such as remembering things, identifying small differences, and identifying only things that are necessary out of a large volume of information.
For example, many errors that occur in logistics processes are eliminated by adopting handheld computers for warehousing work and inspection work. The key to pokayoke in logistics is the shift from the eyes of people to the eyes of machines.
By using handheld computers, strings of letters and numbers that are easily mistaken by humans, as well as barcodes and 2D codes that humans cannot even identify, can be accurately read to identify products and cargo. Handheld computers can compare and verify various types of information, and they can also perform checks by setting conditions such as complete match data, partial match data, and incomplete match data.
可以与手持计算机进行比较和验证的项目
Pokayoke Effect in Receiving Work
通过管理产品条形码和2 d条码,mistakenly allocating products to the wrong shelves can be prevented. Verification work can also be streamlined by managing information on PC. Visual checks become unnecessary and smooth product management can be implemented.
提高客户的准确性，工作效率和信任
可以通过将手持计算机作为机械眼睛来预防粗心的错误，并且可以提高准确性。可以提高工作效率，因为不再需要进行视觉检查的过程，并且稳定的运输工作以及提高质量的线索以获得客户的信任。
- 提高准确性（质量）
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- Quality is greatly increased by accurate work that anyone can do without mistakes.
- 提高工作效率（生产率）
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- 时间大大保存在视觉检查中。可以通过消除人员支出来降低成本。
- 客户提高客户的信任
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- 质量良好的无误运输也会导致客户的信任提高。
